FAQ
Check most frequently asked questions here, if you still need help then please contact us at zilla@zillabeau.com.
Shipping & Returns
If you'd like to return or exchange an item for any reason, send us an email to zilla@zillabeau.com with the order#, and item you'd like to return.
*Please note:
- Returns accepted within 15 days of delivery (unused, unopened, original condition).
- 10% restocking fee for domestic orders, 15% for international orders.
- Customer pays return shipping unless it's due to a manufacturer’s defect, shipping damage, or our error.
- No restocking fee for returns due to defects or our mistakes.
- Returns after 15 days may be refused.
All orders are typically shipped within 1 business day and 5-10 business days during busy seasons such as Black Friday.
If you haven't received your package, please call the carrier and have your tracking number ready so that they can investigate.
If you're still unable to find your package send us an email at zilla@zillabeau.com with your order number.
Collaboration
Zillabeau collaborates and affiliates with many high-profile nail techs!
To learn more about collaborations or affiliate programs, please contact us at zilla@zillabeau.com.
Pricing
you do not use the same email address for each transaction, the code will not apply. If this is the case, please make sure you are using the correct email address when placing your order.
Some discount codes can only be used a certain number of times. If you have reached the limit on the discount code, it will no longer work.
If you're still having trouble, please email us at zilla@zillabeau.com.
Many of our customers who are pro nail-tech's are ZillaPro Members.
You can get 50% off Zilla+ membership if you are a licensed nail tech! Here is the ZillaPro Registration where you can submit the information.
You can inquire about this by emailing us at zilla@zillabeau.com.
You can redeem points by going to the bottom of the main page on our website and clicking the logo icon on the right side. You can simply click on that and redeem your points. This is only visible on the desktop at the moment and not on a phone screen.
$1.00 spent = 3 points
100 points = $1.00
Products
All of our products are 10-free. 10-free means that our polishes do not contain dibutyl phthalate, TPHP, toluene, xylene, ethyl tosylamide, camphor, formaldehyde, formaldehyde resin, parabens, and tert-butyl hydroperoxide.
If you have more questions or want to request an MSDS, please contact us at zilla@zillabeau.com.
Our gels are hypoallergenic and long-lasting + easy to remove. Among all brands, Leafgel base and top are the most used gels by top nail salons such as Vanity Projects, Akiko Nails, Bisou Nails in NYC, and many other major salons throughout the world. From The Nail, Tiny, and Fiote are also very popular and trusted in the nail industry.
If you purchased an item that is under warranty we can repair or fix the item within 1 year of the purchase date. If you'd like to use the warranty, please send us an image/video of the product showing that it needs repair/replacement to zilla@zillabeau.com and we will send a return label. Once received, we will send a replacement or repair the item within 1-2 business days.
When HEMA levels are under 25%, it is perfectly safe for gel nails. Many of our brands such as Leafgel contain levels well under 25% and are also 10-free. Gel Monsta & Mithmillo are exceptions where they are completely HEMA-free and are also vegan certified.