By making a purchase at zillabeau.com, you acknowledge that you have read the return policy of zillabeau.com as mentioned on this page and agree to abide by them.

Any disputes arising between person(s) and zillabeau.com will be settled by arbitration with a neutral third party in the state of New Jersey.

All Products

Return policy

*Return Policy is subject to change without prior notice. It is the customer's responsibility to check the policy prior to making any new purchases.

Items may be returned (unused, unopened & in original condition) within 15 days of delivery for a refund minus a 10% restocking fee. Note that items not in unused, unopened & in original condition are not eligible for returns except manufacturer’s defect or shipping damage. The customer is responsible for all shipping charges for returns. However, Zilabeau LLC will pay the return shipping costs if the return is a result of the manufacturer’s defect or shipping damage. Returns due to manufacturer's defect will not be charged a 10% restocking fee.

Please understand that it is necessary to charge a restocking fee on returns in order to cover costs associated with filling and processing your order. Returns received after 15 days of delivery are subject to refusal depending on the situation. We sincerely appreciate your timeliness with returns or exchanges.

Refund Policy

Returns made to zillabeau.com will be refunded in the form of the original payment method.

Exchange policy

Items may be exchanged once (unused, unopened & in original condition) within 30 days of delivery for another size, color, or product. The customer is responsible for all shipping charges (including re-shipping charges for exchanged items).

Shipping Policy

Free shipping is valid on orders of $100 or more, after promotions and discounts are applied. Packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Eligible customers must select this option during checkout in order to receive free shipping.

If you order contains 'Pre-order' items, your order will be shipped together when the pre-order items become available in stock and ready to ship.

If an item is returned due to an address mistake by the customer, the customer is responsible for the shipping charges to re-ship the item to the correct address. If the package is lost due to an address mistake by the customer, the customer will be responsible for filing a claim with the carrier and the customer will not be given a replacement package. If the package is lost because of faults from the carrier, then Zilabeau LLC will file a claim with the carrier and the customer will receive a replacement package.  If an item is returned due to the mistake of Zilabeau LLC, Zilabeau LLC will cover the shipping cost to re-ship the item.

If you have any questions about our return policy, you can always email Zilabeau LLC at zillabeau@gmail.com