Last updated: October 2026
By placing an order on zillabeau.com you agree to the shipping, return and refund terms on this page. These terms may change without prior notice; please review them before you buy. Any dispute between a customer and Zillabeau will be settled by arbitration with a neutral third party in the State of New Jersey.
Shipping
Processing & cutoff
- Orders placed by 2:00 PM ET, Monday–Friday, ship the same business day.
- Orders placed after 2:00 PM ET or on weekends ship the next business day.
- During busy seasons such as Black Friday, please allow 5–10 business days.
Free U.S. shipping
- Free shipping is available on U.S. orders of $125 or more after discounts.
- Taxes, shipping fees and earlier purchases do not count toward the $125.
- Select the free shipping option at checkout.
Expedited shipping (1–3 business days)
Expedited orders arrive in about 1–3 business days after they ship. We use the fastest service for your address:
- New Jersey and nearby states: FedEx Ground (about 1 business day).
- Far states such as California: FedEx 2Day.
- Areas in between: USPS Priority Mail (1–3 business days).
Standard U.S. shipping is $7, and free on orders of $125 or more after discounts.
Pre-orders
- If your order includes pre-order items, in-stock items ship first and the pre-order items ship separately as soon as they arrive.
- Prefer to get everything in one package? Email zilla@zillabeau.com with your order number and we'll hold the whole order until every item is ready.
- Pre-order items can take 2 weeks to 3 months to be processed and shipped.
Shipping address
- Please check your shipping address at checkout. You are responsible for providing the correct address.
- Orders returned to us because of an incorrect address need an additional shipping fee to be reshipped.
- If a package is lost because of an incorrect address, the claim has to be filed with the carrier by the customer. We cannot replace or refund these orders.
Lost or delayed packages
- If a package is lost because of a carrier error, Zillabeau files the claim and sends a replacement once the claim is approved.
- If the error is ours, we cover the cost of reshipping.
Order changes & cancellations
- Orders are processed quickly. To change or cancel an order, contact us within 5–10 minutes of placing it.
- After that, orders cannot be changed or canceled.
- Used the wrong payment method? Contact us within 5–10 minutes and we may be able to cancel the order. Once an order has been processed, the payment method cannot be changed.
Returns
How to start a return
Log in to your account, open the order and select Request return. If you don't see that option, email zilla@zillabeau.com with your order number.
Return conditions
- Returns are accepted within 15 days of delivery.
- Items must be unused, unopened and in their original condition.
- Returns that don't meet these conditions will be refused. Returns requested or received after 15 days may be declined.
Fees
| Restocking fee — U.S. returns | 10% |
|---|---|
| Restocking fee — international returns | 15% |
| Return shipping fee (deducted from the refund) | $7 |
If the return is because of a manufacturer defect, shipping damage or our mistake, there is no restocking fee and Zillabeau covers the return shipping.
Zilla+ members pay no restocking fee and no return shipping fee.
Final sale — not returnable
- Opened or used products
- Clearance and sale items
- Gift cards
- Items marked "Final Sale"
Damaged or incorrect items
If an item arrives damaged or is not what you ordered, contact us within 15 days of delivery and include clear photos of the item and the packaging. Claims reported after 15 days may be declined.
Refunds
- Refunds go back to the original payment method only.
- Refunds are issued within 1–3 business days after your return arrives.
- Refund requests made outside a reasonable time may not be processed.
Chargebacks
Please contact us before filing a chargeback — most issues are solved quickly by email. Filing a chargeback without contacting us first may result in a permanent ban from future purchases. We dispute all fraudulent or invalid chargebacks.
Contact
Questions about shipping, returns or refunds: zilla@zillabeau.com. Please include your order number.