Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at zilla@zillabeau.com

Collaboration

Zillabeau collaborates and affiliates with many high-profile nail techs! To learn more about collaborations or affiliate programs, please contact us at zillabeau@gmail.com.

Pricing

If you do not use the same email address for each transaction, the code will not apply. If this is the case, please make sure you are using the correct email address when placing your order.

Some discount codes can only be used a certain number of times. If you have reached the limit on the discount code, it will no longer work.

If you're still having trouble, please email us at zillabeau@gmail.com.
 

Most of our customers are pro nail techs and artists and the price you see on our website is the pro pricing. However we do offer a volume discount. If you let us know how much you plan on purchasing we can create a custom discount for you. You can inquire about this by emailing us at zillabeau@gmail.com.
 

You can redeem points by going to the bottom of the main page on our website and clicking the logo icon on the right side. You can simply click on that and redeem your points. This is only visible on the desktop at the moment and not on a phone screen.


$1.00 spent = 3 points

100 points = $1.00
 

Products

All of our products are 10-free. 10-free means that our polishes do not contain dibutyl phthalate, TPHP, toluene, xylene, ethyl tosylamide, camphor, formaldehyde, formaldehyde resin, parabens, and tert-butyl hydroperoxide. If you have more questions or want to request an MSDS, please contact us at zillabeau@gmail.com.

Our gels are hypoallergenic and long-lasting + easy to remove. Among all brands, Leafgel base and top are the most used gels by top nail salons such as Vanity Projects, Akiko Nails, Bisou Nails in NYC, and many other major salons throughout the world. From The Nail, Tiny, and Fiote are also very popular and trusted in the nail industry.
 

If you purchased an item that is under warranty we can repair or fix the item within 1 year of the purchase date. If you'd like to use the warranty, please send us an image/video of the product showing that it needs repair/replacement to zillabeau@gmail.com and we will send a return label. Once received, we will send a replacement or repair the item within 1-2 business days.

When HEMA levels are under 25%, it is perfectly safe for gel nails. Many of our brands such as Leafgel contain levels well under 25% and are also 10-free. Mithmillo Cakegel is the one exception where they are completely HEMA-free and are also vegan certified.

Returns

If you'd like to return or exchange an item for any reason, send us an email to zillabeau@gmail.com with the order#, item you'd like to return, and why. All returned items must be unused and in the same condition and returned within 30 days of purchase. We will send a return label via email or within the package for the exchanged item.  

Shipping

All orders are typically shipped within 1 business day and 5-10 business days during busy seasons such as Black Friday. 

If you haven't received your package, please call the carrier and have your tracking number ready so that they can investigate. If you purchased Route Package Protection, file a claim here and you will be refunded or we will resend you your items.