Refund policy

Returns

Items may be returned within 15 days of delivery, provided they are unused, unopened, and in their original condition.

A 10% restocking fee applies to domestic returns, and a 15% restocking fee applies to international returns. These fees help cover order processing costs.

Items that have been used, opened, or are no longer in their original condition are not eligible for return unless they have a manufacturer’s defect or were damaged during shipping.

Customers are responsible for return shipping costs. If the return is due to a manufacturer’s defect or shipping damage, Zillabeau will cover the return shipping costs. No restocking fee applies to returns due to a manufacturer’s defect.

Returns received more than 15 days after delivery may be refused. Please arrange your return promptly to ensure it arrives within the return window.

Refunds

Approved refunds will be issued to the original payment method, less any applicable restocking fees.

Late or Missing Refunds

If you have not received your refund, please check your bank account and contact your credit card company or bank. Refunds may take additional time to process and appear on your statement.

If you have completed these steps and still have not received your refund, please contact us at zilla@zillabeau.com.

Sale Items

Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be refunded.

Shipping

Free Shipping

Free shipping is available on U.S. orders of $125 or more after promotions and discounts are applied. Packaging charges, taxes, and prior purchases do not count toward the minimum.

To receive free shipping, select the free shipping option at checkout.

Pre-Orders

If your order includes pre-order items, your entire order will ship together once all pre-order items are in stock and ready to ship.

Incorrect Shipping Addresses

Please check your shipping address carefully before placing your order.

If a package is returned because of an incorrect address provided by the customer, the customer is responsible for the cost of reshipping it to the correct address.

If a package is lost because of an incorrect address provided by the customer, the customer must file a claim directly with the carrier. We cannot provide a replacement in these cases.

Carrier Errors

If a package is lost due to an error by the carrier, Zillabeau will file a claim with the carrier and provide a replacement.

Our Errors

If a package is returned due to an error on our part, Zillabeau will cover the cost of reshipping it.