Refund policy

REFUND & RETURN POLICY

We want you to love your Zillabeau order. If something isn't right, here's how returns work.

1. RETURN WINDOW
- Please request your return within 15 days of the delivery date.
- Items must be unused, unopened and in their original packaging.
- Once we send your return label, please ship the item promptly. Return labels expire 30 days after they are issued.

2. HOW TO START A RETURN
- Log in to your account, open the order and choose "Request Return".
- Or email us at zilla@zillabeau.com with your order number.
- We'll review your request and email you the next steps.

3. RETURN SHIPPING (U.S. ORDERS)
- We'll email you a prepaid return label.
- A flat $7 return shipping fee is deducted from your refund.

4. RESTOCKING FEE (U.S. ORDERS)
- A 10% restocking fee applies to the items you return. It's based on those items only, not your whole order.
- Example: you return a $40 item. Your refund is $40 - $4 restocking - $7 return shipping = $29, plus any tax paid on that item.

5. NO FEES FOR DEFECTS, DAMAGE OR OUR MISTAKES
- If an item is defective, arrived damaged or we sent the wrong item, there is no restocking fee and we cover return shipping.
- We may ask you for a photo first so we can resolve it quickly.

6. ZILLA+ MEMBERS
- Zilla+ members pay no restocking fee and no return shipping fee on eligible returns. It's one of the perks of membership: zillabeau.com/pages/zilla-membership
- The 15-day window, the unopened condition and the final-sale rules below still apply.

7. NOT RETURNABLE
- Sale, clearance and Final Sale items
- Opened or used items (for hygiene reasons)
- Gift cards

8. INTERNATIONAL RETURNS
- International returns are handled one by one. Please contact us at zilla@zillabeau.com before sending anything back.
- Return shipping is at the customer's cost, and a 15% restocking fee applies.
- Defects, shipping damage and our mistakes are covered as described in section 5.

9. REFUNDS
- Once your return arrives and passes inspection, we refund you within 1-3 business days, to your original payment method, minus any fees above.
- Your bank or card issuer may take a few extra days to post it.
- Haven't received your refund yet? First check your bank account again, then contact your credit card company or bank. If you still haven't received it, email us at zilla@zillabeau.com.

Questions? We're happy to help: zilla@zillabeau.com